Consumer Banking Rep I - First Midwest Bank - Orland Park, IL

Consumer Banking Rep I - First Midwest Bank - Orland Park, IL -

POSITION SUMMARY:
Work together with the buyer market to realize new shoppers and increase relationships with present shoppers. The Consumer Banking Consultant will make sure the shopper’s wants are achieved by conducting a radical monetary wants evaluation and recommending
probably the most applicable services to satisfy the shopper’s speedy and future monetary wants. The Consumer Banking Consultant will generate leads, construct new and keep present shopper relationships inside our shopper expertise expectations.
The Consumer Banking Consultant can also be accountable for servicing and profiling shoppers on the teller window.

DUTIES/RESPONSIBILITIES:

• Carry out each Private Banker and Teller features within the supply of environment friendly, correct and professional service that defines a top quality shopper expertise 


• Work together with the buyer market to realize new shoppers and increase relationships with present shoppers in individual, by phone or e-mail 


• Promote, open and keep all retail services of FMB and cross promote different FMB providers to each new and present shoppers 


• Keep thorough information of all bank services together with pricing, bank insurance policies and authorities laws 


• Apply primary sales expertise in creating worth for FMB shoppers by means of wants based mostly promoting 


• Present skilled high quality service and react appropriately to unravel shopper issues to make sure that resolutions and comply with-ups are accomplished in a well timed and correct method to the shopper’s satisfaction 


• Interact in outbound calling and wishes evaluation as assigned by the Department Supervisor to generate certified referrals and sales 


• Keep a system of orderly comply with-up by mail, phone and e-mail with new and present shoppers to generate further enterprise 


• Take part in department actions together with group occasions, name nights and promotional occasions 


• Make referrals to applicable specialists together with Business, Group Banking, Wealth Administration, Mortgage, On the Job Banking 


• Obtain progress objectives and shopper satisfaction goals 


• Meet or exceed all established exercise objectives (nose to nose appointments), voice to voice calls and so on. to drive sales and referral outcomes 


• Adhere to all teller and banker associated insurance policies and procedures 


• Successfully handle and safe assigned teller money drawer 


• Take part in all required coaching periods for each compliance and different bank features 


• Keep satisfactory controls to make sure compliance with shopper protections laws in outlined space of duty 


• Implement and cling to bank-directed coverage and modifications referring to regulatory amendments

The place duties outlined above are on no account to be construed as all encompassing. Different duties, obligations and qualifications could also be required and/or assigned as essential. This place requires regulatory compliance together with
finger printing and a background examine.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

• School diploma or commensurate expertise in Retail Banking and/or sales required


• Minimal 1 yr of monetary providers expertise in Retail Banking Teller or Banker positions


• Confirmed potential to use primary sales expertise within the space of shopper lending and deposit merchandise


• Wonderful communication expertise/organizational expertise; robust potential to handle a number of duties


• Proficiency with PC required


• Topic to SAFE Act registration necessities

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