Business Unit Manager - Albatross - New York, NY
We consider in enriching shoppers’ experiences. Every single day, manufacturers and clients work together billions of occasions, and these interactions collectively form our lives. When these experiences are good, they create uplifting moods and memorable moments that encourage us to share with our pals; once they’re dangerous, they waste our time, sap our power, and we warn others to remain away. The manufacturers that may achieve a shopper-centric world are people who make their clients’ day by day lives higher, by creating significant and memorable experiences that not solely meet wants, however surpass expectations.
We’re a buyer expertise company devoted to serving to manufacturers ship luxurious experiences to their goal shoppers. Via custom-made packages combining multi-touchpoint analysis, voice of the client evaluation, employees evaluation, and coaching, we offer an finish-to-finish answer that elevates model expertise from satisfying to inspiring, and builds emotionally-engaged buyer relationships that final.
We presently serve over 200 luxurious and premium manufacturers throughout a variety of market segments: cosmetics, trend, watches & jewellery, automotive, journey and extra. With 17 workplaces in Asia, Europe, the Center East, and the Americas and a various workforce representing 26 nationalities, we’re a very international firm with a ardour for superior buyer expertise that’s internationally constant and regionally related. Our platform offers a strong basis for any premium or luxurious model dedicated to constructing worthwhile and mutually useful relationships with its goal clientele, throughout all touchpoints and all over the world.
In case you are extremely motivated by enhancing the Buyer Expertise luxurious manufacturers ship, when you consider in our finish-to-finish answer describe above and in case you are the type of person who loves challenges please be a part of us because the Business Unit Manager based mostly in New York.
JOB DESCRIPTION
TITLE : Business Unit Manager
S UMMARY: You’re a actual entrepreneur, main your group to new heights, creating your shopper portfolio and creating worth for the shoppers we associate with. You handle your personal P&L and luxuriate in a big diploma of autonomy.
EXPECTATIONS
A Business Unit Manager ought to have robust management and management expertise. He also needs to have the ability to leverage on our instruments and findings to assist Albatross shoppers enhance the client expertise they ship to their clients.
MAIN DUTIES AND RESPONSIBILITIES
Duties and duties listed by significance:
1. P&L
Ø Execute the budgeted P&L
Ø Make sure the profitability of the enterprise
2. Shopper Administration
Ø Construct, keep and improve good relationship with shoppers
Ø Guarantee a return on funding for our shoppers
three. Recruitment, Coaching and Administration of Business Unit Employees
Ø Develop, coach and retain skills
Ø Set KPI and evaluate group efficiency
Ø Determine on bonus
Ø Payroll evaluate and approval
four. Business Improvement
Ø Search for new enterprise alternatives
Ø Open new accounts
5. Operations Administration
Ø Information execution of tasks/operations and drive high quality of execution
Ø Forecast tasks and plan accordingly
Ø Coordinate work between groups
6. Price range
Ø Put together yearly finances
Ø Comply with up finances development
7. Administration Duties
Ø Workplace Administration
QUALIFICATIONS
Schooling
MBA or Business Faculty or Grasp in Luxurious
Expertise
Minimal of eight years’ expertise in retail/consulting/marketing/sales place in luxurious or in retail business, management expertise
Key Expertise
Administration, Management, English and native language
TECHNICAL SKILLS AND TECHNICAL KNOWLEDGE
- Business & Finance
- Consulting strategy
- Luxurious business and retail information
- Communication
- Numerical
- Negotiation expertise
- Presentation expertise
JOB SUCCESS FACTORS Important Fascinating Takes Initiative Diplomatic Self-acceptance Needs to Lead Outgoing Danger Taking Self-Motivated Persistent Self-enchancment Optimistic Sure Staff Participant Implementing Needs Problem Collaborative Public Talking Stress resistant Organized Analytical Robust work ethic Versatile Evaluation Pitfalls Multi-activity
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