Internet Banking Specialist - Frost - San Antonio, TX

Oleh -
Internet Banking Specialist - Frost - San Antonio, TX -
As a Internet Banking Specialist
 with Frost, you’ll be liable for enhancing and retaining the bank’s relationships with Internet Banking, Treasury Administration and Scholar Mortgage clients. Obligations will embrace creating new troubleshooting methods to help clients whereas utilizing the monetary software program; offering suggestions and evaluation relating to the purchasers on-line expertise, which incorporates attending focus group panels and introducing new concepts and features for the web site and on-line service; offering technical help and drawback fixing methods to help all strains of enterprise; and dealing with incoming calls and emails from inner and exterior clients with questions relating to My Frost, Money Supervisor, Scholar Mortgage inquiries and different monetary software program. The candidate will analysis on-line sources to acquire present and correct product info; work with all enterprise companions to make sure that the client’s monetary wants are met and/or exceeded; and deal with buyer inquiries and offers drawback decision for Internet Banking Clients throughout all strains of enterprise.

Qualifications
Required:


* Customer support expertise
* Wonderful written and verbal communication expertise
* Proficient in Microsoft pc purposes
* Information of the Internet
* 1+ years expertise in Buyer Service, Gross sales, and/or Banking; or 30 school credit score hours.


Most popular:
* Bachelor


‘s diploma




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