Relationship Manager-SOUTH BAY BANKING CENTER - Bank of America - Dorchester, MA

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Relationship Manager-SOUTH BAY BANKING CENTER - Bank of America - Dorchester, MA -
Situated in a banking middle, Relationship Managers will focus the bulk of their time deepening buyer relationships by referring clients to sales specialists and promoting monetary services to each particular person and small enterprise clients/shoppers. Relationship Managers will interact in day by day outbound calling to pre-chosen Bank of America clients inviting them into the Banking Middle for an appointment and also will help in servicing buyer wants the place relevant. Relationship Managers will report back to an area Market Gross sales Supervisor. They may companion intently with Monetary Middle managers to make sure adherence to operational compliance insurance policies and procedures.

Relationship managers are the face of Bank of America in our monetary facilities, bringing our services to life for all of our shoppers. They focus the bulk of their time deepening relationships by connecting clients to sales specialists and providing applicable monetary options and providers to each particular person and small enterprise shoppers. As half of our staff, you’ll have entry to business main options and a group of devoted product specialists – all designed to satisfy the distinctive life priorities of your shoppers – issues like managing bills, constructing wealth, managing debt, shopping for a house, saving for school or planning for sudden life occasions. As half of the Monetary Middle Academy at Bank of America, you’ll profit from private teaching, clearly outlined profession paths, strong coaching packages and ongoing improvement alternatives – together with a 10-week new rent program.


Required expertise


Means to study and perceive know-how to help clients with self-service wants


Confirmed outcomes exceeding objectives in a buyer-centric, outcomes-pushed setting


Robust interpersonal expertise, together with the power to simply interact others in dialogue, convey honest curiosity in constructing/deepening relationships and show a dedication to offering personalised service


Demonstrated capability to affect and collaborate with others outdoors of reporting authority to realize shared objectives


Confirmed customer support expertise and the power to resolve issues independently or escalate as wanted to advertise buyer satisfaction


Means to construct strong relationships with teammates, enterprise companions and specialists by fostering teamwork, partnership and collaboration


Shows ardour, dedication and drive to ship an expertise that improves our clients’ monetary lives


Demonstrates initiative, a dedication to steady studying, and the power to adapt to altering calls for and necessities


Applies robust essential considering and drawback-fixing expertise to satisfy clients’ wants


Robust organizational expertise together with the power to handle a number of obligations, prioritize and delegate whereas delivering outcomes


Robust communication expertise (together with verbal, non-verbal, written and presentation) and lively listening expertise


Availability to work weekends and/or prolonged hours as required to function the enterprise


Desired expertise


Expertise in monetary providers and prior information of monetary providers business, merchandise and options


Information of banking (credit score and deposit) services


Prior sales expertise in a wage plus incentive surroundings with particular person sales objectives the place objectives have been met or exceeded routinely


Prior expertise servicing and delighting clients




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