Operations Manager, Life Underwriting & New Business - Lincoln Financial - Greensboro, NC
Relocation help isn’t obtainable for this chance.
Requisition #12421
Concerning the Firm
Lincoln Financial Group supplies recommendation and options that assist empower People to take cost of their monetary lives with confidence and optimism. At this time, greater than 17 million clients belief our retirement, insurance and wealth safety experience to assist tackle their way of life, financial savings and revenue objectives, in addition to to protect towards lengthy-time period care bills. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing identify for Lincoln Nationwide Company (NYSE: LNC) and its associates. The corporate had $222 billion in belongings underneath management as of March 31, 2015.
The Position
Because the Operations Supervisor, you may be answerable for managing the operations of the Phone Software Specialist and New Business Associates, who’re answerable for accumulating important info for finishing a life insurance software by way of a phone interview and all elements of latest enterprise processing. You’ll handle the standard of the service and the fee effectivity of the processing. As well as, you may be a useful resource for key enterprise companions, distributors in addition to applicable inner stakeholders.
Duties
Administration
Manages the workforce of Tele-App Specialists and New Business Associates, together with scheduling of phone interviews and making certain workloads are appropriately balanced amongst group members.
Establishes and implements particular person and group priorities, efficiency objectives and aims to make sure process completion for Tele-App and New Business features.
Manages and evaluates particular person and staff efficiency and takes applicable motion to satisfy and/or exceed efficiency requirements for the Tele-App and New Business group.
Manages price range and bills related to offering service, to make sure value effectivity for Tele-App and New Business
Analyzes report (e.g., audit, manufacturing, high quality) to find out developments and develops applicable decision actions comparable to coaching or different wants.
Develops and analyzes the staff’s day by day metrics and particular person studies.
Communication
Collaborates and communicates with the broader Underwriting and New Business group
Interfaces with clients and subject companions
Supplies well timed updates to applicable Underwriting and New Business stakeholders
Identifies and recommends steady enchancment that considerably reduces workloads or improves high quality throughout the Tele-App and New Business workforce
Organizational Effectiveness
Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives inside the Tele-App and New Business group.
Consults with inner key stakeholders to find out and/or guarantee service ranges meets or exceeds buyer satisfaction
Expertise Administration
Ensures that prime expertise is employed and retained for the Tele-App and New Business workforce
Supplies coaching and improvement alternatives, together with stretch assignments, for workforce members and provides trustworthy and open suggestions to assist within the improvement of expertise.
Develops and mentors the Tele-App and New Business workforce, by overseeing their efficiency, high quality and their progress into wonderful staff members who perceive all features of the enterprise. Identifies developmental wants and develops remediation actions as wanted.
Business/Technical Information
Maintains information on present and rising developments/developments for Tele-App and New Business, assess the influence, and collaborates with management to include new tendencies and developments in present and future options.
Serves as a useful resource to staff members and inner/exterior stakeholders on extra complicated assignments and tasks
Analyzes regulatory reviews to find out developments, develop and executes remediation motion plans for recognized deficiencies.
Schooling
four yr/Bachelor’s Diploma or equal work expertise (four years of expertise in lieu of Bachelors)
ACS designation a plus
Life License most popular or Life License required inside 6 months of rent
Expertise
5+ years of progressive insurance operations expertise that instantly aligns with the precise obligations for this place, together with 2+ years of managerial, supervisory, and/or demonstrated management expertise
Information and expertise with particular person life insurance operations, procedures and administration techniques strongly most popular
A demonstrated monitor report of persistently assembly and/or exceeding efficiency expectations
Possesses a bias for motion and avoids office distractions
Drives efficiency targets to completion
#LI-CA1
This place could also be topic to Lincoln’s Political Contribution Coverage. A suggestion of employment could also be contingent upon disclosing to Lincoln the small print of sure political contributions. Lincoln might decline to increase a suggestion or terminate employment for this position if it determines political contributions made might have an hostile impression on Lincoln’s present or future enterprise pursuits, misrepresentations have been made, or for failure to completely disclose relevant political contributions and or fundraising actions.
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