Business Systems Analyst II - Standard Insurance Company - Portland, OR
Standard Insurance Company 78 evaluations – Portland, OR
Liable for the manufacturing help of in-sure and outbound knowledge feeds for Worker Advantages. Monitoring and resolving gadgets coming into group queues and aliases. Resolving knowledge feed points from analysis to decision together with inner and exterior communication. Analyzing developments to develop new instruments and processes to help in-pressure feeds. Act as manufacturing help material professional in improvement of latest capabilities. Help staff improvement.
Obligations:
Monitor and keep present error reporting and management actions. This consists of:
Obtain and course of error notifications acquired to make sure that applicable motion is taken
Carry out monitoring actions for feed providers, together with Portability and Conversion notifications
Reply to inner and exterior questions on feed standing, schedule and knowledge questions in a well timed and consultative trend.
Meet inner and exterior service degree requirements on timeliness, completeness, accuracy and any particular communication tips
Handle and carry out triage for knowledge feed points and common inquiries. This consists of:
Handle group alias inquiries, together with responding to inquiries and requests for analysis
Safe appropriate task and replace applicable assets like CRM
Handle primary to average complexity knowledge feed points, together with performing analysis, demonstrating important considering to determine the basis trigger, coordinating with inner enterprise SME’s to evaluate influence and decide potential workarounds, and dealing with inner assets to make sure that applicable communication is offered to enterprise stakeholders. This consists of managing and main applicable communication to inner and exterior assets.
Modifying present queries and constructing new queries within the analysis part of problem decision to find out root trigger and assist talk outcomes to inner and exterior assets
Evaluate amendments for feed impression and assess whether or not knowledge feed change is required. Companion with teammates to transition instances from
Decide developments in concern decision resulting in improvement of latest error detection and challenge analysis and determination reporting and queries. This consists of:
Defining necessities for and constructing queries to assist combination and report on database exceptions
Improvement and execution of monitoring processes associated to database errors, and collaborating in undertaking efforts
Report outcomes to staff and management, together with efficiency to workforce metrics and different customer support measures.
Advocate motion to mitigate errors, together with buyer decision and inner efforts to enhance knowledge integrity
Present material and software experience for instruments and reviews created outdoors of workforce
Chargeable for the overall enhancement and enchancment of our manufacturing help program of lively inbound and outbound knowledge feeds. This consists of:
Advocate and implement course of efficiencies of manufacturing help actions
Advocate and implement measures to extend inner consciousness of recognized knowledge feed exceptions
Advocate and implement any instruments, course of or different modifications to extend the extent of customer support ranges from inner companions and exterior clients for in-pressure inbound and outbound knowledge feeds
Help workforce and useful improvement. This consists of:
Advocate new processes or procedures for a way on-boarding and manufacturing help roles work collectively to enhance buyer expertise and improve effectivity
Participation in figuring out greatest practices
Associate with Buyer Info Analysts and IT to construct supportability and sustainability into new function capabilities
Qualifications:
Schooling: Bachelor’s diploma in Business, Info Systems, Operations and Know-how Administration (OTM) or associated subject.
Expertise: Two to 4 years progressively accountable expertise in techniques administration, group insurance advantages, buyer dealing with undertaking management or the equal mixture of schooling and/or related expertise.
Primary/elementary proficiency within the following: Microsoft Excel
Primary/fundament proficiency within the following is most popular: Database querying purposes comparable to SQL Server and TOAD, and understanding of primary database ideas
Skilled certification required: None
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Providers, Inc., StanCorp Equities, Inc., StanCorp Funding Advisers, Inc. and StanCorp Mortgage Buyers, LLC, marketed as The Standard, are Affirmative Motion/Equal Alternative employers. All certified candidates will obtain consideration for employment with out regard to race, faith, colour, intercourse, nationwide origin, gender, sexual orientation, age or some other situation protected by federal, state or native regulation. The Standard presents a drug and alcohol free work surroundings the place possession, manufacture, switch, supply, use of or being impaired by an unlawful substance whereas on Standard property, or in different instances which the corporate believes may have an effect on operations, security or status of the corporate is prohibited. The Standard requires a felony background investigation, drug check, employment, schooling and licensing verification as a situation of employment. All staff of The Standard have to be bondable.
For extra info relating to your Equal Employment Alternative applicant rights, click on right here.
People with disabilities who want help or lodging with the appliance course of ought to contact HR Direct at 971-321-7871. This quantity is just for using people with disabilities who want lodging with the appliance course of. Common inquiries about software standing won’t be addressed.
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