Business Requirements Manager - Benefitfocus - Charleston, SC
Benefitfocus, Inc. (NASDAQ: BNFT) is a number one supplier of cloud-based mostly advantages software program options for shoppers, employers, insurance carriers and brokers. Benefitfocus serves greater than 20 million shoppers on its platform that consists of an built-in portfolio of services enabling shoppers to extra effectively store, enroll, handle and change advantages info. With a consumer-pleasant interface and shopper-centric design, the Benefitfocus Platform offers one place for shoppers to entry all their advantages. Benefitfocus options help the marketplace know-how and administration of all varieties of core profit plans, together with healthcare, dental, life and incapacity insurance and voluntary advantages plans, comparable to important sickness, supplemental revenue and wellness packages. For extra info, go to www.benefitfocus.com .
Reporting to the Director, Options Consulting, the Business Requirements Manager might be chargeable for overseeing a group of Options Consultants who present the requirement gathering and configuration of the Benefitfocus on-line enrollment platform. The Business Requirements Manager will information, handle, develop, and implement packages that maximize income, buyer base, and effectivity, in addition to rent and practice Options Consultants. We’re in search of a strategic, revolutionary thinker with wonderful management and communication expertise. The best candidate have to be captivated with buyer satisfaction. You may be chargeable for the graceful and efficient improvement and deployment of a number of concurrent, complicated software program tasks to our shopper base. You have to have a confirmed monitor document of rising the skilled providers spine of a software program firm that interacts with a extremely dynamic and demanding market.
Elementary Administration Duties
making certain the event, efficiency, and conduct of every affiliate they handle
empowering associates to take duty and be accountable for his or her efficiency
defining clear objectives and following up to make sure that they’re carried out
offering mandatory coaching and steerage to associates
fostering good working relationships
displaying integrity in all actions
displaying correct angle and conduct
representing Benefitfocus in a courteous, skilled method in all places
having correct job information to efficient help every affiliate
efficient communication to construct good working relationships thereby motivating individuals to perform their objectives
Administrative Obligations
make sure the properly-being of every affiliate by offering a protected and authorized work surroundings
evaluation and approve time sheets on a weekly foundation
plan, schedule and approve day without work together with challenge wants and useful resource allocation
guarantee associates perceive their roles and duties
conduct one on one conferences with every affiliate on a recurring foundation
maintain weekly workforce conferences to evaluate key firm/division updates
journey as wanted to help shoppers throughout implementation
take part in planning and coordination of latest tasks and useful resource assignments
act as main level of escalation on his/her groups tasks
maintain present on all relevant Benefitfocus insurance policies, procedures and merchandise and comply with as much as make sure sufficient documentation and knowledge is out there for his or her group
assign tasks based mostly on availability and key info recognized concerning the venture at time of task, making certain the affiliate is an effective match for the undertaking based mostly on expertise and information of key deliverables
present weekly standing studies together with (however not restricted to):
standing of key tasks
general challenge milestone report
open JIRA tickets
key venture metrics
group standing/updates
Private Improvement
keep Benefitfocus Enrollment Certification
full Benefitfocus Administration Certification program
develop and keep expertise by attending persevering with management and professional schooling periods and studying books and articles of each venture management and managerial nature
search for steerage in creating your personal profession objectives and acknowledge areas that want enchancment and pursue help in creating expertise in these areas
Efficiency Administration
talk clear expectations of every affiliate and their position and job efficiency
constantly monitor associates progress towards efficiency expectations, determine deficiencies, and provoke corrective motion
present constructive suggestions and share with workforce to be able to rejoice success
plan and schedule work collectively to make sure that the shortage of availability of the affiliate to carry out the job assigned shouldn’t be missed and subsequently used as a efficiency measure
present 30 day, 6 month and 1 yr efficiency critiques to offer steady suggestions and doc all suggestions in accordance with the insurance policies discovered on HR InTouch
work with every affiliate to determine their expertise and in addition areas for enchancment and develop a plan that takes benefit of their expertise but in addition helps develop areas that want consideration
monitor and report on key efficiency indicators at a person and staff degree (ongoing stories in addition to quarterly totals), together with: handle venture go-stay accuracy price in your staff to 75% (unique goal go-reside date in comparison with precise go-reside date)
Accuracy and High quality Management
milestone success price (date deliberate vs date full)
Required Expertise:
5+ years Challenge Administration or Implementation expertise, ideally within the software program business
three+ years of Administration expertise, supervising at the least 5 direct reviews
Should have demonstrated creativity and a contagious sense of urgency. Potential to speak and handle nicely in any respect ranges of the group and with employees at distant places
Robust drawback fixing and artistic expertise and the power to train sound judgment and make selections based mostly on correct and well timed analyses
Potential to journey
Have to be snug with main change and progress
Benefitfocus has skilled excellent progress by delivering the perfect know-how obtainable, offering world-class customer support, and working a financially accountable firm. Main insurance carriers have searched the market and chosen Benefitfocus as their on-line profit management software supplier.
Benefitfocus associates additionally take pleasure in the next advantages:
Medical insurance
401okay with firm match
Dental insurance
Life insurance
Trip and paid holidays
Brief-time period incapacity
Versatile spending account (Part 125)
Key phrase: Business Requirements Manager
From: Benefitfocus
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