Associate Customer Care Professional (Insurance) - Thrivent Financial - Appleton, WI
Should you answered sure to the questions above, start by making a distinction in individuals’s lives by turning into an Insurance coverage Customer Care Professional at Thrivent Financial! Our Customer Care Professionals ship distinctive service and personalised help to assist our members be sensible with their cash and encourage generosity by creating an satisfying, straightforward service expertise. Being membership-owned, Thrivent Financial does what’s greatest for our members, supporting the values of religion, household, stewardship and repair.
Key Job Duties:
Educate members, area employees, prospects and suppliers relating to the options of merchandise, member profit packages and providers provided by Thrivent Financial, whereas leveraging the sales employees for particular advantages and choices. Information of securities and/or insurance insurance policies, laws and moral issues inside a name middle surroundings as directed by state and federal regulatory requirements, as relevant.
Deal with delicate phone and web communications with clients, which can embrace extremely confidential info. Affect conduct by way of wonderful verbal and written communications to make sure excessive degree of buyer satisfaction in accordance with compliance and regulatory tips.
Private possession to make sure the client interplay is resolved precisely. Manages buyer contacts in a immediate, environment friendly method, offering right, thorough responses to wants and requests together with correct name routing. Impression can be to the member concerned within the transaction and might be both brief or long run. Capability to stability a big and assorted work load that has the potential to fluctuate enormously from each day. Should have the ability to stability each day work and prioritize to satisfy service ranges which might be important to the success of the Interplay Middle.
Supplies artistic options to issues which might be encountered are crucial in making the member expertise the most effective it could actually probably be. This leads to a extra constructive picture of Thrivent, and has the potential to assist retain or develop member relationships.
Analyze and course of correct and well timed updates to account data, together with processing service transactions.
Chargeable for protecting present on product modifications, new marketing items, new insurance policies and procedures, efficiency, and business tendencies if relevant. Information of insurance/fastened annuity insurance policies, laws and moral issues inside a name middle surroundings as directed by state and federal regulatory requirements, if relevant.
Proactively search alternatives to determine service and product must leverage member contact for the Area Employees, Financial Recommendation Middle or Thrivent Financial Financial institution. Function an advocate for Thrivent to develop, interact and retain membership.
Maintains schedule to greatest help the world’s wants. Help core skillset protection as wanted by the enterprise unit to satisfy buyer expectations/calls for. Key Necessities :
Highschool required. Submit highschool schooling most popular.
1 – three+ years of customer support, claims, sales or associated work expertise required. Insurance coverage, healthcare, monetary providers or associated business a plus!
Demonstrates wonderful interpersonal expertise in addition to verbal and written communications expertise.
Thrives in a quick-paced, excessive performing group setting!
Demonstrates resilience within the face of ambiguity, shifting priorities and speedy change.
Newbie to Intermediate information and use of Microsoft Suite, primarily in Phrase, Excel, PowerPoint, and Outlook is desired. Keying knowledge entry effectively with proficiency and accuracy in typing/keyboard is required.
Polished telephone demeanor, tone and etiquette are required.
Capability to shortly study complicated program and product information, work on a PC, accessing and navigating a number of software program purposes in a Home windows setting whereas speaking to the client on the telephone by way of a headset on the similar time.
Have to be out there to work full time throughout an eight week paid coaching program Monday – Friday eight:00 a.m. – four:30 p.m. After coaching, have to be out there and versatile to work between the hours of 9:00 a.m. – 7:00 p.m. Monday – Thursday and 9:00 a.m. – 6:00 p.m. Friday.
Along with connecting with Thrivent’s members every day, you’d be eligible to obtain the next advantages and alternatives!
Profession Development – We now have thrilling, constructed-in development alternatives for our Customer Care Professionals. We take a palms-on strategy to serving to you develop your skilled profession with us.
As much as 20 Days of Paid Time Off
As much as 20 Hours of Volunteer Time Off
401(okay) and Pension
Paid coaching
Free onsite health middle and worker well being providers and reductions on the café!
CLICK TO APPLY JOB
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