Suspense Management Supervisor, Aflac Group Insurance - AFLAC - Columbia, SC

Oleh -
Suspense Management Supervisor, Aflac Group Insurance - AFLAC - Columbia, SC -
(

Job Quantity:
50951369


)


Description


Unfold Your Wings


We’re the duck. We encourage and are impressed, pay attention and reply, empower our individuals, give again to our group, and most significantly, rejoice each success alongside the best way. We do all of it …


The Aflac Means


.


Aflac, a Fortune 500 firm, is an business chief in voluntary insurance merchandise that pays money on to policyholders and one among America’s greatest recognized manufacturers. Aflac has been acknowledged by Fortune journal as one of many 100 Greatest Corporations to Work For in America for the seventeenth consecutive yr in 2015 and as one among America’s Most Admired Corporations for the fourteenth yr.


Our enterprise is about being there for individuals in want. So, ask your self—are you the duck? In that case, there’s a house—and a flourishing profession—for you at Aflac.


The Firm


Aflac Group


The Location


Columbia, SC


The Division


Aflac Group/ Premium Processing


The Alternative


Suspense Management Supervisor


Closing Date


March three


rd


, 2016


Principal Duties & Duties


Motivates, coaches, and develops people inside the group; ensures that constant and constructive suggestions is offered to staff by means of efficiency evaluations and different technique of communication; maintains worker personnel data with regard to efficiency and attendance; screens progress of latest staff and identifies coaching wants of latest and skilled staff; recommends promotions and terminations of staff as permitted by the division head; prepares month-to-month efficiency info for management assessment


Supervises staff inside the staff to make sure that high quality and manufacturing objectives are met; establishes priorities and schedules day by day work assignments to make sure that processing/completion of requests meets established objectives; assists staff with issues and questions; identifies course of/process enhancements and makes suggestions for enchancment


Communicates extensively with staff, subject drive, payroll accounts, policyholders, and different administrative departments to make sure buyer satisfaction; handles elevated buyer calls to offer resolutions; critiques buyer complaints and inquiries to determine tendencies, and makes suggestions for enhancing buyer satisfaction; participates within the interviewing/hiring means of candidates; attends conferences within the absence of the director/supervisor


Assists with venture enchancment processes that may profit the division and helps attain division metrics and objectives; Identifies tasks’ dangers and makes suggestions for enhancements


Performs different associated duties as required


Qualifications


Schooling & Expertise


Bachelor’s diploma in enterprise administration, management, or a associated area and 4 years of job-associated work expertise in customer support or buyer name middle setting or an equal mixture of schooling and expertise


A minimal of two years in a management/senior/supervisory capability in a various work surroundings


Job Information & Expertise


Expertise with Home windows-based mostly software program, to incorporate Microsoft Phrase and Excel


Robust written and oral communications expertise


Demonstrated expertise utilizing and a broad understanding of high quality management instruments, ideas/methodologies, practices, and methods


Robust undertaking-planning and management expertise, to incorporate value-profit evaluation


Wonderful presentation, oral, written, and interpersonal communications expertise to successfully work together and negotiate with inner/exterior clients and senior management


Core Organizational Competencies


Motion Oriented, Buyer Focus, Adaptability, Listening, Ethics and Values, Integrity and Belief


Useful Competencies


Constructing Efficient Groups, Composure, Managing and Measuring Work, Motivating Others, Well timed Choice Making


The Advantages


Aflac is understood for treating our staff exceptionally nicely. As one of many leaders within the insurance business, we’re capable of supply one of the complete well being advantages packages obtainable in company America, together with free protection from certainly one of our pioneering insurance merchandise, the Aflac Most cancers coverage. Our staff additionally take pleasure in a number of different advantages, together with development alternatives, alternatives for continued schooling and professional improvement, benefit will increase and efficiency bonuses, revenue-sharing 401(okay), inventory buy plans, and lots of extra.




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