Investment Banking Software Co Seeking Customer Success Manager in NYC - WorkingGroupLink - New York, NY

Investment Banking Software Co Seeking Customer Success Manager in NYC - WorkingGroupLink - New York, NY -
http://workinggrouplink.com/careers/manager-customer-success-and-support.html

WorkingGroupLink is on a mission to vary how funding banks execute transactions. Our platform powers the dealing with of a number of the largest and most excessive profile mergers, acquisitions, preliminary public choices and debt choices globally. Our clients are the world’s main monetary establishments, and we’d like somebody to make sure that they’re having a superb expertise with our software program.


When you’ve got prior expertise in funding banking / monetary providers, wonderful interpersonal expertise, are on the lookout for a versatile or half-time position, and may get into midtown Manhattan 1 or 2 days every week, we need to hear from you!


Job Description


As Customer Success and Help Manager, you might have crucial job at WorkingGroupLink. You’ll turn out to be an skilled on the WorkingGroupLink platform, work to make sure that our clients can’t stay with out our software program, and thank their fortunate stars that they’ve us, and also you, by their aspect, in the trenches. You’ll present indescribably helpful suggestions and steerage to our CEO – to whom you’ll report instantly – and VP of Engineering. The perfect candidate is very personable, enjoys interacting with clients, and takes monumental delight in his or her work. Because the place is distant (we’re headquartered in San Francisco however you’ll sit in NYC), you’re a self-starter who sees issues by means of to completion, shortly and with out exception.


Obligations


Precedence #1: Make sure that our clients are joyful!
Precedence #2: There isn’t a Precedence #2. We’re kidding, kind of, as additionally, you will:
Monitor buyer utilization, engagement, and satisfaction
Cowl the help line and e mail typically, working with engineering to shortly and absolutely resolve all help tickets and make product fixes that may remove recurring issues (if any)
Construct relationships with present and potential finish customers at our buyer organizations
Go to present and potential customers onsite in their workplaces, regularly (a number of occasions / week) to find in individual their wants and the way we will enhance our software to make their lives simpler
Proactively – and persistently – schedule calls and conferences (onsite or in social settings) with busy professionals, to create and increase our “mindshare” and convey that their success = our success
Work with our government staff to enhance our buyer help and success features
Be a buyer and firm champion!
Necessities


Bachelor’s diploma or the equal
Two or extra years of expertise in funding banking, or in a buyer success and help position at a progress-stage software program firm
Wonderful interpersonal and social expertise (that is by far our most essential criterion)
A monitor document of working with extremely educated and exacting professionals, in individual
The power to work in a versatile, unstructured, and entrepreneurial setting, with out shut oversight
Delight of possession in your work, and empathy for patrons who work underneath super strain
Expertise with ZenDesk, or a demonstrated means to shortly grasp beforehand unfamiliar software program interfaces
Perks


Extremely versatile hours
Aggressive compensation (full time or half time) TBD based mostly on full- or half-time
Significant fairness grant (reflecting time dedication)
An annual bonus tied to buyer engagement and satisfaction metrics
Beneficiant trip time (we’re too busy to maintain monitor…)
Earn a living from home or a cool co-working area in Manhattan (assist us discover one)
About Us


WorkingGroupLink is a vertical-particular SaaS firm, offering an revolutionary collaboration device to the worldwide funding banking business. Our clients are the main capital markets and merger & acquisition advisory companies in the world. They use our software program to execute giant (common measurement: $150 million), delicate, and sometimes excessive profile monetary transactions. We’re the primary mover in our giant and rising area, are leveraging 12+ years of invaluable area experience, and singularly targeted on turning into the winner in a winner-take-all market. Be a part of us!


TYPE: Half-Time
HIGHEST DEGREE OBTAINED: Bachelor’s Diploma
RATE: $zero.00 – $zero.00 Yearly
FIELD OF EXPERTISE: Accounting & Finance
WORK EXPERIENCE: 1-three
CAREER LEVEL: Manager
AREAS: NY-New York Metropolis
Date Revealed: 10/24/2016
This place is being dealt with by an outdoor shopper posting on our Job Board. Please apply on to this place for consideration, and somebody from the corporate above will contact you in case your expertise meets their standards. Corps Workforce will be unable to answer calls or inquiries associated to postings by outdoors shoppers.
Contact Info
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